Terms of Service

Last updated: 10/10/2026

These terms apply when you use Doorstep Crate or buy from Hartwig Botha, trading as Doorstep Crate. Nothing in these terms removes rights given to you by South African law, including the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA).

Store and products

We aim to show products, descriptions, availability and prices accurately. Product colours may look different on different screens. Placing an order is an offer to buy. We accept the order when we confirm it has been processed, subject to stock and payment.

Prices and payment

All prices are final prices in South African rand. Doorstep Crate is not VAT-registered and does not charge VAT. Delivery costs are shown before checkout. Payment must be authorised before an order is processed.

Delivery

We deliver within South Africa only. Delivery costs R99 per order, South Africa only. Delivery takes 4-9 business days in total: 2-4 business days for processing and 2-5 business days for courier delivery. We email you a tracking number when your order ships. There is no express delivery. Delays outside our reasonable control may occur, but we will provide help where reasonably possible.

Seven-day cooling-off right

For qualifying online orders, ECTA allows you to cancel without giving a reason within 7 days after receiving the goods. You must return the goods, and you may have to pay the direct cost of returning them. We will refund the payment within the period required by law. Legal exclusions may apply to certain goods.

Thirty-day change-of-mind returns

In addition to applicable legal rights, you may return an unused item in its original packaging within 30 days of delivery. You pay the return delivery cost for a change-of-mind return. Contact us before sending an item back so we can give you the return instructions.

Faulty, unsafe or damaged goods

Under the CPA, you may return goods that are unsafe, defective or not of acceptable quality within 6 months after delivery. Depending on the law and the circumstances, you may choose a repair, replacement or refund. There is no 7-day reporting limit for faulty goods. We may ask for reasonable information, such as your order number and photos, to assess the problem.

Refunds

Approved refunds are made to the original payment method. Bank or payment-provider processing times may affect when the money appears in your account.

Using this website

You may not misuse the website, interfere with its security, copy its content for commercial use without permission, or use it for unlawful activity. Website access may be changed or suspended when reasonably necessary.

Liability

We do not exclude liability that cannot lawfully be excluded. Where the law allows, Doorstep Crate is not responsible for indirect loss caused by events outside our reasonable control.

Privacy

Our Privacy Policy explains how we handle personal information under POPIA.

Contact and governing law

These terms are governed by South African law. Questions, cancellations and return requests can be sent to doorstepcrate.sa@gmail.com.